Terrible experience with warranty replacement for a docking station

[ArshiaDude24]

I have created a case [Personal Information Removed] with HP regarding replacement of a docking station on October 31st. After my RMA request was approved my order was validated. They sent the replacement and to our surprise it was defective and it didn't even power on.

I called in again and spoke to a supervisor and explained the situation, we got approved for another replacement and I was promised by the supervisor that the case would be expedited. Our order was moved to the order validation team once again even though we were validated once. We got validated for a second time. This time the order was shipped to a wrong address! It was to a completely different city to where I live in. I don't know how or where did they get the address from since on the original ticket they sent it to the right address and I never changes the case details!

After this I had them escalate the case to a manager called 'Nagraj N.', I spoke the situation to him and he told me he would have the case expedited and send another replacement. I also mentioned that we don't want to go through the painful validation process once again and he assured me that I would not need to and even if I did just mention the case  has been escalated to a manager and they will just skip the validation process. Well that did not happen, in fact when I mentioned that a manager is looking over my case the CSR validation team said "we don't know a Nagraj N." and sent me the warranty terms (so much for communication. Does manager\supervisor mean nothing at HP? They even put my order on hold and told me I should send the defective unit back to them before they sent out another one! They put my case on hold because they sent one replacement which did not even power on and anther replacement to a different city! The whole process has been very tedious an tiring. Seems like no one really cares about customer care at HP and it is all about being done with it and moving to next!