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‎07-08-2024 06:33 PM

HP Recommended
Product: HP OfficeJet Pro 8028e All-in-One Printer
Operating System: Microsoft Windows 11

Printer is 3 months old. I don't print a lot. Got printhead error message. Called HP, was told I needed to change out the print cartridges. OK, no problem, I'll just order some. Was told she could send out some next day to me. Pretty convenient so I said Yes. Never got cartridges. Tracking number shows label created but never sent out. Called and talked to people and started getting shuffled from department to department. Told time and time again, "I will take care of the problem" and nothing is ever done.  I have 8 case numbers with this missing cartridge problem and each person just closes them and sends me to someone else. I have spent almost 2 1/2 hours on hold today. At this point, I really need to print some things. I am going to call my bank in the morning and charge back the cartridges. I was just old to hold for a manager and I am now on hold for 14 minutes, 6 seconds. I will never EVER buy another HP product again for either myself or my business.

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