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‎10-13-2017 02:22 AM

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Did not really help.

 

First link leads me to the product support website, can't find any information about support for Case Manager/ Passport Account.

 

The FAQ in the second link does not adress my problem.

 

What I really like to get is an E-Mail Adress where I can write something like "Please link my Account xxx to the following Passport Account xxx"...

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‎11-30-2017 08:27 AM

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I also am having the same problem. I've been having it for a long while but didn't care because I just wanted to get the ticket in to open up support. Now though, I want to go in an edit a ticket, and cannot. 

 

"Your Organization account may not be set up properly and you may not have permissions to see the case. Please look for the case ID in the case list in the My Views sections."

 

Does anyone have an email address for support I can pester with this or open up a support case on it? 

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‎12-13-2017 06:36 AM

HP Recommended

According to MyHPSupport Help https://support.hp.com/us-en/document/c05445013 , if you are located in the Americas, you can contact the MyHPSupport help team by mail; e.g., in English: MyHPSupportHelp.AMSEnglish@hp.com

 

If you are located in the United Kingdom, Ireland, or English-speaking Africa , the appropriate email address is:

myhpsupport.emea@hp.com

 

Personally, I also encountered the same difficulty trying to access Case Details, and I sent my complaint to the emea mail address above.

 

I hope to get some answer soon.

 
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‎12-19-2017 07:51 AM

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THanks for the email addresses. I just emailed them and hopefully I hear back something as well. 

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