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‎01-18-2017 09:33 AM

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NAILED IT!!  First install the latest Support solutions Framework ( ver. 12  Dec 2016).  Then type msconfig  in search panel,

Click on it, Click services then disable Support Solutions Framework. Restart pc.  Go to computer, double click main drive ( C) , click swsetup, hover over files till you find Support solutions, right click, Click uninstall (HSPA)  ,run as administrator, it will uninstall Support Solutions. Then go to uninstall programs, click on Support Framework and uninstall.  BOTH GONE!!  Support Solutions MUST  be uninstalled first before Support Framework. Restart pc , go into BIOS and set default config. 

Run your clean up software( i use Wisecare 365 Free but DONT run registry defrag, cause more probs than its worth ! )  Defragment disc and your pc should be like lightning!!

3 REPLIES 3

‎01-19-2017 07:52 AM - edited ‎01-19-2017 07:54 AM

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Hi @jasestew,

 

Thanks for stopping by the HP forums. I hope you enjoy your experience! 🙂 It is a terrific place to find answers and tips and to get the best from the community.

 I reviewed the post regarding uninstalling HP Solutions framework. It will be a genuine pleasure to work with you. 🙂

 

Thanks for letting us know the solution. It is greatly appreciated as it will help several others with the same issue to benefit from your post.

Fantastic Job. Kudos to you for a job well done.

 

Take care and have a splendid week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

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‎01-19-2017 08:25 AM

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Thanks David. I have an hp 6910p and fresh installed Windows 7 home premium. I downloaded all the drivers updates etc from the hp site, but found that the Support Assistant and Support Framework was causing problems and really slowing down my pc, so I managed to work out a way to uninstall both and my pc is running much better now. This should also work for Windows 8 and 10 too.

Regards,

Jason.
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‎01-19-2017 08:46 AM

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Hi @jasestew,

 

Brilliant work. Kudos to for that. All I can say is that you've done very stunning step under the sun to resolve it. Thanks for sharing it to help others benefit from your work.

 

Take care and do have a fabulous weekend. 🙂

DavidSMP
I am an HP Employee

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