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‎08-11-2021 01:37 PM - edited ‎08-11-2021 02:05 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop - 15t-eb100 touch
Operating System: Microsoft Windows 10 (64-bit)

I ordered a custom laptop on May 29, the original estimated shipping date was July 9 which seemed a little long but since I was buying the computer for college it wasn't a big deal. A few days before my computer was supposed to arrive I got an email saying there would be a delay and the new shipping date was August 9. This was extremely close to when I am going to be moving to college, but I thought it would be fine. Then today I decided to check my order because my laptop was supposed to be shipped already, but I found that the shipping date had been revised yet again and now it won't ship until September 7. I have not received any emails or texts from HP about this delay yet either which is a little concerning. So now the computer I bought for college won't arrive until three weeks after I've already started college and I am not sure what I am supposed to do. The biggest problem I have is the lack of communication from HP, I just want more updates, at least then I would know what's going on. If I would have known it would take over 3 and a half months to get this computer I maybe would have ordered from some where else.

1 REPLY 1

‎08-12-2021 05:27 AM

HP Recommended

Hi@AbiAnderson, Welcome to the HP Support Community!

 

Unfortunately, Due to the panic situation, there is the delayed delivery,

 

Please contact  HP shopping and can chat on the shopping website.

If you are having trouble navigating through the above option, please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

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