Unresponsive support from HP India**Product under WARRANTY

[Veer17]

Hi,

I own a HP ink tank print(585). For over a week, it developed some connectivity issue due to which I raised a support ticket [personal info removed] and a offline support engineer was assigned as per them. Since then I am following up on multiple channels including emails, support WhatsApp, phone support and their support page on twitter(x). All I get is a standard response that they are deeply inconvenienced and some will reach out. Till now, a support engineer has not even reached out and I dont see signs of that happening anytime soon. I am on paid warranty support.

Can someone share the escalation matrix of their management in India so that I can share my grievance ?  I have seen bad support before from other companies but this one takes the award for customer indifference.

PS: I had purchased printer directly from HP online.

[A_Gayathri]

Hi @Veer17,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the difficulty you're experiencing with HP's support for your ink tank printer. It can indeed be frustrating when you're not getting the assistance you need, especially when you've paid for warranty support.

We shall escalate this issue to the concerned team. The next team will get back to you ASAP.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Veer17]

thanks for your response. I will mark as accepted once the issue is resolved.

Regards

Viraj

[A_Gayathri · Accepted solution]

HI @Veer17 ,

Thank you for your reply  If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!