Update Warranty Expiration

[beck823]

The updated warranty expiration date for my HP laptop is not reflected in my HP Support Assistant account or the HP warranty check website, and still shows as being expired.  I have already gone through the "dispute warranty" feature TWICE to provide HP with a proof of purchase, and I received an email response from HP confirming that my warranty does not expire until December 2022.  The email stated that HP would update the warranty records in 3 business days but this update is not reflected in my HP Support Assistant account.  As a result, the HP Support Assistant program still treats me as out of warranty.

[Anand_Andy]

Hi @beck823,
 

Welcome to the HP Support Community

I understand need help with your warranty getting updated on your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

Please refer to this document: HP PCs, printers - Dispute a warranty status

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope that answers your concern adequately. Let me know!

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