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‎06-15-2009 02:01 PM - edited ‎06-15-2009 05:51 PM

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I tried for over 2 months to get help with my laptop using online chat/email, I couldn't access the internet with my modem without daily system restore procedures.  I contacted the online chat and email tech services (which I believe were from India) and after many tries and trying to get this basic point across, each time lasting for from 45 min to 1 1/2 hrs AND I CAN'T EVEN COUNT THE NUMBER OF TIMES I TRIED - and finally the restore feature would not work and I decided to contact someone by phone based in the U.S at Compaq.  Thank you David 5057769, he finally went thru enough procedures to determine that something internally with the laptop, set up arrangements for FedX pick and today, in one 1 week, I have the laptop back with a new hard drive.  Someone needs to give all the HP support staff the same technical guides, it should not take a customer 2 months to get a solution for a problem. Everyone in HP Cust Svc needs to have the same TECHNICAL TROUBLESHOOTING books.  This whole matter really hurts, I just purchased this laptop in August of 2008 and it replaced a 10 year old Compaq - which I never had any problems with.  What has happened to HP products and the customer service.  My warranty should be extended for another 6 months at the very least for the poor customer service. HP I HOPE YOU READ THESE MESSAGES!!!!!!!!! THE REASON I PURCHASED ANOTHER COMPAQ WAS PAST EXPERIENCE WITH MY OLD COMPAQ PRESARIO 1200.

 

Got my laptop back today, EARLY, the problem, it was NOT COMPLETELY FINISHED, it took over 2 hours to get up and going, had to contact phone customer service, hurray for the Mid West Call Center, you need your own customer service, you all seem to know what you are doing, THANKS AGAIN!!! Dee (HP YOU MIGHT NEED SOME QUALITY CONTROL WHEN REPAIRS ARE MADE!!!!!!!!!!)

Message Edited by DeeT on 06-15-2009 04:51 PM
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‎06-18-2009 02:57 PM

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