• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-09-2011 02:09 PM

HP Recommended

My Pavilion died one month out of warrantee.  I had to spend $500 to have it repaired and it worked fine for a while.  Less than six months later, the Lap Top died again.  I heard something rattling around on the inside and pulled the DVD ROM out, and out fell a "C" clip!!!  Now, it's my opinion that the repair service center left / dropped / missed a piece of hardware in my newly repaired machine, shorted out the motherboard and now I have the same problem again...  The nice "Thick Accent" call center associate said there was nothing they could do due to it being more than the three month repair warrantee expiring, unless I paid for the repair again.  I have been in the computer industry since 1985 and the level of quality in service is greatly and steadily declining.

 

HP had a chance to regain my respect for the product support but fell flat.

 

So, in the trash it goes and I will never purchase or recommend another HP Laptop / Notebook for myself nor business  use again.

1 REPLY 1

‎02-09-2011 02:21 PM

HP Recommended

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.