WARRANTY EXPIRED BEFORE PURCHASE

[nycschoolmom]

MY LAPTOP WARRANTY EXPIRED 2 YEARS BEFORE PURCHASE.  HOW DOES HP CORRECT THAT?

[Dragon-Fur · Accepted solution]

@nycschoolmom 

Two years is a long time for a computer to sit on a shelf before being sold.  That might not be what happened, of course, but this is one explanation.  When the system is not purchased and registered, the original warranty "date" sticks - eventually the warranty time period expires.

Regardless of how this came about, this is something you fix for you computer using the Warrant Dispute process.  The link and information are included later in this message.

Part of the process requires that you provide purchase information - this helps get the warranty reset to when the computer was purchased.

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Warranty Check / Product Registration

• Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

• Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site

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Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

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If the answer helped resolve your issue, Click "Accept as Solution" .

[nycschoolmom]

Thank you very much. This is probably the odd thing that happened with my brand new laptop and maybe if sitting on shelf might be reason it might need help. 

[Dragon-Fur]

@nycschoolmom 

You are welcome.

Dispute resolution is frequently not fast, in spite of anything it says.  Some departments are overrun with requests.

If you need to submit a case and cannot do so because your dispute is not yet resolved, let us know and we can request help for the submission process.

Stay Safe.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .