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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-10-2021 07:32 AM

HP Recommended

To escalate your issue we need few information which we requested through your Inbox

 

Please check your Inbox

 

Thank you

KrazyToad
I Am An HP Employee

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‎03-10-2021 08:03 AM

HP Recommended

I continue to provide HP with the required information on my pc. I just get the same reply back. Please provide the requested information. I do, it goes nowhere! HP is such a JOKE! Absolutely nobody cares,  they have no support athe sales.  Look at all the complaints here, check out the complaints on.the BBB website. WWay too many complaints!

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‎03-10-2021 08:19 AM

HP Recommended

I have sent the same information 3 times, to 2 different CS.  I was also told that this will get kicked to tier 2 CS.  Come on.   I have already bought another computer for school/work.  This is ridiculous.

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‎03-15-2021 01:10 PM

HP Recommended

Week 8 or 9 depends if you start with 0 or 1, and still don't have my laptop.

 

I got msgs about things are being escalated within HP, but still haven't heard anything yet.

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‎03-18-2021 08:13 AM

HP Recommended

HP has no support,  they don't care! I'll never buy HP again.

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‎03-18-2021 08:14 AM

HP Recommended

HP is a joke! Look at the complaints on the BBB website.

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‎03-18-2021 08:15 AM

HP Recommended

Nobody has responded to my post. All I hear is it will be escalated.  That's just words!

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‎03-18-2021 09:46 AM

HP Recommended

According tmy calendar today is 3/18. 8 days after I was told my issue was escalated.  That is FANTASTIC! Makes me wonder what happened to Customer service 🤔.

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‎03-18-2021 09:48 AM

HP Recommended

I read a lot of Customers have trouble getting their pc repairs done in a timely manner. That why I don't want to send mine in. I canceled my Care Pack due to poor support.

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‎03-22-2021 02:36 PM - edited ‎03-22-2021 02:36 PM

HP Recommended

Week 9 or 10 depends if you start with 0 or 1, and still don't have my laptop.

 

Heard back from CS saying, "The technical experts are still reviewing your unit. They will complete repairs as soon as possible."

 

This is becoming comical now... I want my money back.

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