Why won't hp cancel my order?

[Tsarbombar]

I bought this item through their website a week ago.

However, two emails were sent the next day asking them to cancel the purchase in order to get a better one, and the cancellation did not happen even after chatting.

The agent was friendly, but he kept repeating that he should be sent to the factory. It's not an old order, so I wonder why it can't be cancelled.

I don't know where to go for help. Thanks for reading

[praveenbv]

Hi@Tsarbombar, Welcome to the HP Support Community!

We'd love you to have you join us as an HP new computer owner.  Smiling.

For order, cancelation need to contact HP stopping , As we have limited support boundaries in the support community on New product and sales 

New Product? Need Help? HP Online Store – USA – Customer Service

•  Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Select a subject type

OR

•  HP Store – Australia – Contact the Store - Customer Service

Select a subject type

OR

• HP Store – India - English
• HP Store – India – Contact the Store - Customer Service

Select Home and Home Office products > (Next) Select the type of order/information you seek

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