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pavilion x360 convertable

i had an issue with my HP Laptop and visit the shariah city center carrefour as laptop was not started and it got resolved and my biggest night mare start and i lost all my saved data, and again i visit at least 4 times and i got assistance with no solution. i met 4/5 peoples and at last they said they can not help me and i need to visit the service center in qusais. i went to qusais service center and they said i have to pay to recover my data which starts AED 350/-.
my biggest worry is why my data islost from my laptop even after i informed at service center that i have my perosnal data in there. why i was i informed that if i visit the HP Service center in qusais i have to paid as it was not even 1 year completed at that time.
there is question of trust and i feel i cheated and can not bear to lost my personal data just because of any one mistake.
requesting you to give me details of repair what was repaired.
find below my laptop details.
HP Pavilion x360 convertible
Model 14-ba002ne

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Hi @26158


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