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belledixie
Level 2
28 21 0 5
Message 1 of 11
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Solved!

how do I change my email address

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This is driving me up the wall.   All I want to do is update my email address on HP forum.  Surely you should be able to do this without too much trouble.

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KittyK
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Message 8 of 11
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Hi belledixie!

 

You should be able to change your email address by going to your HP Passport settings. 

 

Once you go to your user settings you should see a screen like this:

Settings4.JPG

 

 

Just click on Contact information and that should take you to your passport settings  **please note** it may ask you to login again and take you back to the forums - just repeat the process again and you will be taken to your settings.  From there you should be able to change your email address.

 

I hope you find this helpful!  Please post again if you need further help!

 

PS: I've moved your thread to Forum Feedback & Suggestions so that this information can be more easily found by others should they run into the same problem!

 



KittyK - HP Support Forums Moderator

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TheOldMan
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Message 2 of 11
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Perhaps some more details.  It is not clear what email you are asking about and where the address may be.  If more info is given, I am sure it will be done without too much trouble.


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belledixie
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Message 3 of 11
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I would have thought that under preferences or profile you could 'update' your email address.   Can you help or point me in the right direction please.

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TheOldMan
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I see the original post has been edited.  That makes sense now.  However, I also see that it will not allow that change.


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belledixie
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Message 5 of 11
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Thank you , may be someone could look into this for me.   We have changed from BT to Sky hence the need for a change of email address.

 

 

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TheOldMan
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Message 6 of 11
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I do not know how your logon is setup, but on mine, the email address is my logon name.  If that is changed, it would require a new account.  Since you have very few posts, would that be a hardship to just make a new account using the new email address?


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belledixie
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Message 7 of 11
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I agree,   once I have finished with my enquiries with regard to a new HP laptop that I have placed I will probably do just that.   I am surprised that there is not the facility to do this, but there you go you cannot have it all, as they say.

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KittyK
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Message 8 of 11
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Hi belledixie!

 

You should be able to change your email address by going to your HP Passport settings. 

 

Once you go to your user settings you should see a screen like this:

Settings4.JPG

 

 

Just click on Contact information and that should take you to your passport settings  **please note** it may ask you to login again and take you back to the forums - just repeat the process again and you will be taken to your settings.  From there you should be able to change your email address.

 

I hope you find this helpful!  Please post again if you need further help!

 

PS: I've moved your thread to Forum Feedback & Suggestions so that this information can be more easily found by others should they run into the same problem!

 



KittyK - HP Support Forums Moderator

Clicking the "Kudos star" to the left is a great way to say thanks!

When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

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belledixie
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28 21 0 5
Message 9 of 11
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Gosh easy when you know how. I do think Change Your Email should be an option under your user name. Just a thought.

Thank you.
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KittyK
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Message 10 of 11
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Glad you were able to find it!

 

Thank you for the suggestion, I will be sure to pass it on!

 

Have a lovely day!

KittyK

 



KittyK - HP Support Forums Moderator

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When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

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