hp account - can't input phone number

[Mickele]

I just tried to complete my profile and add a telephone number, form the menu, settings, edit account.

I had to input my country number (Italy +39) and then 10 digits, but both on Firefox and Edge, it accepted just 9.

I solved by setting Afghanistan, writing my number, then switching back to Italy.

I'm not sure if that's something never seen before or just a problem that came out with recent updates, but probably someone has to be informed.

Good work fixing that.

[Nirvana_95]

Hi @Mickele 

Welcome to the HP Support Community.

I'd like to help! 

May I know where exactly are you trying to update your contact information? 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted. 

[Mickele]

Exactly this website.

Menu -> My Settings -> Update your account details

🙂

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[Mickele]

the message addresses a hardware issue.

not the case of this topic.

[Nirvana_95]

I have sent you a private message with further instructions to get this issue sorted.

Thanks!