hp customer service

[Motnyk]

I just read one very long note on customer service of HP's. I am agreement of all their issues. We only had our laptop one month when it broke down. If we had not brought the extended warranty we would of been out of luck. Trying to get something done on the chat line is impossible. You are disconnected constantly and it feels like when there is a serious problem, you automatically get disconnected. The supervisor issues is the same. When you ask for one I am hearing that I am talking to one. Are they all supervisor's? Is there anyone higher that you can go to. HP never seems to think outside the "box". They have these pat rules and answers and never leave room for exceptions. It is less than one year, since our purchase , and our laptop is "broken" again. Again if we had not brought the extended warranty we definitely would  have been out the money and computer in less than a year. They seem to have no other solution than to keep sending back the laptop. What is going to happen in a year when our warranty has expired. I do not have much faith in their product and feel like I have wasted my money. Being of working class, I feel that I worked hard for my money and need to know that my investment is a good one. In this past year we have had to spend over a $100.00 for backups before we send back our laptop to be repaired-another expense. Besides the fact the I cannot continue my work as an artist when my laptop is gone. To me HP's customer service is non-exist, since all they do is quote their rule book. What a waste!

[WendyM]

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