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HP Recommended
HP Smart Tank 585 All-in-One Printer
Microsoft Windows 11

scanning cannot be made .i had taken warranty with ARM Infoserve India Pvt. Ltd for two years  by paying 3,250 . i made a compliant on 25-1-2025 still there is no response at all.I NEED URGET PROBLEM SOLVING .PLEASE SOLVE THIS ISSUE

1 REPLY 1
HP Recommended

Hi @dhanapal56,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand and I'm sorry to hear about the difficulties you're experiencing with your HP Smart Tank 585 All-in-One Printer's scanner on Windows 11, and the lack of response from ARM Infoserve India Pvt. Ltd. Let's address the scanner issue first with some troubleshooting steps:
 

Restart the Printer and Computer:

  • Turn off both your printer and computer.
  • Disconnect the power cord from the printer and unplug it from the wall outlet.
  • Wait for about 2-3 minutes.
  • Reconnect the power cord to the printer and plug it directly into a wall outlet (avoid using surge protectors or extension cords).
  • Turn on the printer and your computer.

Update or Reinstall Printer Drivers:

  • Visit the HP Support website and download the latest drivers for the HP Smart Tank 585 compatible with Windows 11.
  • Uninstall the current printer drivers from your computer.
  • Install the newly downloaded drivers and follow the on-screen instructions.

Use the HP Print and Scan Doctor Tool:

Check Windows Image Acquisition (WIA) Service:

  • Press Win + R, type services.msc, and press Enter.
  • In the Services window, locate "Windows Image Acquisition (WIA)".
  • Ensure its status is set to "Running". If not, right-click and select "Start".

Test Scanning with Windows Fax and Scan:

  • Press the Windows key and type "Windows Fax and Scan".
  • Open the application and try scanning to determine if the issue is with the HP Smart app or the scanner itself.

Refer to this document: Software and Drivers for HP Smart Tank 585 All-in-One Printer

HP printer setup (HP Smart app)
How to fix a “Scanning Unavailable” error in the HP Smart app for wireless HP printers | HP Support
 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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