hp smart ink tank 585 scanner not working

[dhanapal56]

scanning cannot be made .i had taken warranty with ARM Infoserve India Pvt. Ltd for two years  by paying 3,250 . i made a compliant on 25-1-2025 still there is no response at all.I NEED URGET PROBLEM SOLVING .PLEASE SOLVE THIS ISSUE

[A_Gayathri]

Hi @dhanapal56,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand and I'm sorry to hear about the difficulties you're experiencing with your HP Smart Tank 585 All-in-One Printer's scanner on Windows 11, and the lack of response from ARM Infoserve India Pvt. Ltd. Let's address the scanner issue first with some troubleshooting steps:
 

Restart the Printer and Computer:

• Turn off both your printer and computer.
• Disconnect the power cord from the printer and unplug it from the wall outlet.
• Wait for about 2-3 minutes.
• Reconnect the power cord to the printer and plug it directly into a wall outlet (avoid using surge protectors or extension cords).
• Turn on the printer and your computer.

Update or Reinstall Printer Drivers:

• Visit the HP Support website and download the latest drivers for the HP Smart Tank 585 compatible with Windows 11.
• Uninstall the current printer drivers from your computer.
• Install the newly downloaded drivers and follow the on-screen instructions.

Use the HP Print and Scan Doctor Tool:

• Download and run the HP Print and Scan Doctor tool, which can automatically detect and resolve scanning issues.

Check Windows Image Acquisition (WIA) Service:

• Press Win + R, type services.msc, and press Enter.
• In the Services window, locate "Windows Image Acquisition (WIA)".
• Ensure its status is set to "Running". If not, right-click and select "Start".

Test Scanning with Windows Fax and Scan:

• Press the Windows key and type "Windows Fax and Scan".
• Open the application and try scanning to determine if the issue is with the HP Smart app or the scanner itself.

Refer to this document: Software and Drivers for HP Smart Tank 585 All-in-One Printer

HP printer setup (HP Smart app)
How to fix a “Scanning Unavailable” error in the HP Smart app for wireless HP printers | HP Support
 

I hope this helps. 

Take care and have a good day.

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