cancel
Showing results for 
Search instead for 
Did you mean: 
mj009
Level 1
8 6 0 1
Message 1 of 4
723
Flag Post

Solved!

marking a better solution

HP Recommended

I posted a question and received good advice.

I accepted that advice and marked the post "solved."

Now I have received even better advice.

How can I change from the solution I first accepted to the new and better solution?

The "Accept solution" button has disappeared from that thread 😞

0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,281 122,458 20,136 30,872
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

On the post that you marked as the solution, click on the Options drop down menu on the upper right side of the post screen.

 

There should be an option labeled 'Not the Solution.'

 

Select that and complete the action, and that post will be 'unmarked' as solved and the blue accept as solution button should reappear on all replies and you can select the reply that best describes the solution.

View solution in original post

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
132,281 122,458 20,136 30,872
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

On the post that you marked as the solution, click on the Options drop down menu on the upper right side of the post screen.

 

There should be an option labeled 'Not the Solution.'

 

Select that and complete the action, and that post will be 'unmarked' as solved and the blue accept as solution button should reappear on all replies and you can select the reply that best describes the solution.

View solution in original post

mj009
Author
Level 1
8 6 0 1
Message 3 of 4
Flag Post
HP Recommended

thanks, Paul!  it worked!

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,281 122,458 20,136 30,872
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation