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‎09-25-2021 08:40 AM - last edited on ‎09-25-2021 02:38 PM by Moderator

HP Recommended
Product: omen

so i’ve been totally disappointed and irriated at this frustrating laptop. All I wanted to do was play the sims 4 for maybe more then 30 minutes or an hour, this problem started in february, it’s september now. So basically the problem is that the laptop will turn on but the screen is completely black, it used to work if you turned it off and on but it doesn’t anymore. I’ve gotten it fixed 2 times the first time it worked for a week the second it worked for a day. It took. 1 month and 10 days in total to fix, I need to get a new laptop and I am extremely disappointed in how they didn’t even fix the thing they take so long and didn’t even  fix it I am very upset at the omen laptop and I don’t recommend it to anyone their absolute. 

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‎09-26-2021 07:36 AM

HP Recommended

Hi@lukethecoolguy7, Welcome to the HP Support Community!

 

We understand omen notebook is blacked out 30mins .

 

Check if the laptop overheating?

 

Check with window is up to date 

 

check with the BIOS is up to date?

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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