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lsmith63
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wireless mouse x3000 problems

HP Recommended
Wireless Mouse x3000
Mac OS X 10.11 El Capitan

I have a HP wireless Mouse x3000 and its been working perfectly with my imac for a while. But today it has decided to stop working. I thought it could just be the battery, but after replacing it with multiple new ones, it still wont light up.

 

has anyone else had this problem?

the mouse is just out of warrenty by a few months.

 

Lucy

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A4Apollo
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Message 2 of 2
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HP Recommended

Hey there! @lsmith63, Thanks for stopping by the HP Support Forums!

 

I understand you have wireless mouse issues with your PC.

 

Don't worry I'd like to help you out.

 

Did you make any changes to the wireless mouse?

 

Please try the steps recommended below.

 

If your wireless mouse or keyboard is not working, perform each step in order, checking the mouse and keyboard after each step, until the mouse and keyboard work:
Insert the USB wireless receiver into an open USB port on the computer.
If the underside of the mouse has an On/Off switch, make sure that the switch is set to the On position, and then verify if the LED on the mouse illuminates after the switch is set to ON and verify the caps lock key light is on. For some keyboard models which have power switch, make sure it is also set to the On position.
Replace the batteries with a fresh set of alkaline batteries and make sure they are correctly installed. If the mouse or keyboard is not working, replace the batteries even if the mouse/keyboard software indicate the batteries still have a charge.
Remove the battery cover to access the batteries. The battery access cover is found on the underside of the keyboard. When replacing the batteries, look for the positive symbol (a plus sign +) imprinted near the battery compartment or battery cover. Make sure the positive end of the battery is oriented to the positive side of the compartment.

 

Refer this article to further troubleshoot wireless mouse issues.

 

If the issue still persists after trying out the steps.

 

It is a hardware issue with the wireless mouse. If the mouse is still under warranty, please contact HP support and get the service options.

 

Link to contact HP.

 

 

 

 

I'll watch your reply!

Take Care! 🙂

A4Apollo
I am an HP Employee

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