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‎10-01-2024 01:50 PM

HP Recommended
Product: EncorePro 720

We recently purchased 2 encorepro 720 headsets, along with the quick connect cord to connect into our polycom vvx311 phones. The sound works find, however the mic does not work. We have tried on multiple phones, and we have tried both headsets. We have set the phones up for headsets, under the settings of the phone. 

4 REPLIES 4

‎10-01-2024 02:40 PM

HP Recommended

Hi @Cmelnyk18 Welcome to Poly HP Support Community.  

 

I’m sorry to hear about the difficulties you’re experiencing with your EncorePro 720 headset. I understand how important it is to have reliable equipment, and it sounds like you’ve already tried all possible troubleshooting steps. It seems that the headset may be faulty. I recommend reaching out to HP Support for assistance with a replacement, especially if it’s still under warranty. Our support engineers will be more than happy to help you resolve this issue. You can contact HP Support by clicking on the following link:

 

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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‎10-01-2024 02:51 PM

HP Recommended

Thank you very much for the response. I had reached out to support on Sept 25th, and was waiting for a response back. I have tried again today using the online chat feature, but i guess it was unavailable.

 

We have 2 of the headsets, and both are doing the same thing. You can hear the audio perfect.... but the person on the other line hears nothing. Rather frustrating, as is trying to get support help unfortunately.

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‎10-01-2024 03:44 PM

HP Recommended

Thank you for providing the information. Since you’ve already reached out to our support team, could you please share your case number? This will help me assist you more effectively. I appreciate your patience.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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‎10-01-2024 03:45 PM

HP Recommended

Sure, the case number is 5131265630

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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