• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
HP Recommended
EncorePro 525 M
Microsoft Windows 11

Dear support team,

 

we are looking for our new standard head set for our 1300+ contact center agents. We use Genesys Cloud with web browser based client.  It supports WebHID for call hanling control (Answer, Hold, Mute MIC), however your headsets seems lacking this support. Use of Plantronics HUB is not an option for us, due to significant reaction leg of ~2 seconds. E.g. agent needs to wait this time after button press to start greeting the calling customer. His first words are getting cut off otherwise. Any plans enabling WebHID support?

More on WebHID technology here: WebHID API (wicg.github.io)

1 REPLY 1
HP Recommended

The headsets is WebHID compatible already, but Genesys Cloud client assumes use of Plantronics Hub when it is detected. Plantronics hub is going EOL beginning 2025, thus Genesys will have to adopt this by moving to WebHID for it.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.