faulty headset sku is 8K7G5AA

[jay631119]

Hi TEAM

I have  2 faulty 8K7G5AA made to order dual headsets that have two serial numbers that are faulty \i tied logginga ticket but could not find these headsets I ned replacements for this sku 2 of hthem I have proof of purchase

serial numbers                                                               sku                                                                                 fault

1YD91G/1YYD8YG

8K7G5AA

user unable to hear caller

1XT7CE/1Y2J5Y

8K7G5AA

user unable to hear caller

[jay631119]

can som on from support help me to loga case for teh 2 headset replacements

[M_Salman]

Hi @jay631119, Welcome to Poly HP Support Community.  

I’m truly sorry to hear about the difficulties you're facing with your Poly SSP 2715-01 Dual headset. I completely understand how important it is to have your equipment working smoothly, and I want to assure you that we are here to support you in resolving this issue as quickly as possible.

While the headset has reached End of Life (EOL) and End of Support (EOS), there are still options available to assist you. If your purchase was made within the last 30 days, you can contact the seller directly for a replacement. Additionally, if you have an invoice that shows the headset is still within its warranty period, our support team will be happy to help you further. Our engineers are dedicated to working with you to find a solution. You can reach HP Support by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman