• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
Locked

‎02-07-2024 04:48 AM

HP Recommended

poly v5200 series not charging

1 REPLY 1

‎02-07-2024 06:14 AM

HP Recommended

Hello, @Abdul1976, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Voyager 5200.

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
1. Could you please try charging the headset with a different charger or cable and a different power source?
2. Could you please drain the battery of the headset completely and then charge the headset to 100, switch on the headset, and check if the issue still persists?

Regards,
Meghana

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.