Abhimanyu_Bind: HP Deskjet Ink Advantage 3545- print is not working on my WIN XP

[Cheetah12]

http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Deskjet-Ink-Advantage-3545-print-is-...

09-21-2014 04:53 AM - edited ‎09-21-2014 05:01 AM

Hi,

1) Copier is working fine.

2) Scanner from printer as well as from laptop working fine.

Problem is with print function and mainly for printing I've bought this printer (HP Deskjet Ink Advantage 3545) few days ago.

I executed HP software utility (Printing and Scan Doctor), it shown "there is some issue with Hp printing software,  please uninstall and re install it. 

I did this 2 times,

But again the same problem. 

Later I asked to HP Cust care (complaint no. 3007135785).

They provided me a link to download anti malware software, which I downloaded and run and later on cleaned the files which were detected as malware, further I also uninstalled and re-installed the drivers and software.

But again the same problem, no printing at all, Even not test page from computer!!! Though, printer is showing ready status.

Finally, HP guys said, you go for formatting for your laptop it might solve the problem but we are not sure about this.

Finally, after 4 days efforts, I contacted online vendor from where I've bought this printer, the cust care executive suggested me for alternative drivers. I tried to install few other printers in my laptop.

Finally, printer Hpdeskjet 955c,  worked. 

Now, I am able to get prints by giving command from my win xp laptop, but the problem is, I cannot get duplex printing facility with the software of 955C. and also some other features are not there.

What may be the issue? Is this printer (Ink advantage 3545) has stopped supporting win xp and HP People are not aware about this so they are claming it compatiable with win xp?

It's a big technical failure for this giant to resolve this small printing issue. 

Today I'm going to rate this printer negative on vendor's website.

Regards,

Abhimanyu

[Cheetah12]

Hi,

1) Copier is working fine.

2) Scanner from printer as well as from laptop working fine.

Problem is with print function and mainly for printing I've bought this printer (HP Deskjet Ink Advantage 3545) few days ago.

I executed HP software utility (Printing and Scan Doctor), it shown "there is some issue with Hp printing software,  please uninstall and re install it. 

I did this 2 times,

But again the same problem. 

Later I asked to HP Cust care (complaint no. 3007135785).

They provided me a link to download anti malware software, which I downloaded and run and later on cleaned the files which were detected as malware, further I also uninstalled and re-installed the drivers and software.

But again the same problem, no printing at all, Even not test page from computer!!! Though, printer is showing ready status.

Finally, HP guys said, you go for formatting for your laptop it might solve the problem but we are not sure about this.

Finally, after 4 days efforts, I contacted online vendor from where I've bought this printer, the cust care executive suggested me for alternative drivers. I tried to install few other printers in my laptop.

Finally, printer Hpdeskjet 955c,  worked. 

Now, I am able to get prints by giving command from my win xp laptop, but the problem is, I cannot get duplex printing facility with the software of 955C. and also some other features are not there.

What may be the issue? Is this printer (Ink advantage 3545) has stopped supporting win xp and HP People are not aware about this so they are claming it compatiable with win xp?

It's a big technical failure for this giant to resolve this small printing issue. 

Today I'm going to rate this printer negative on vendor's website.

Regards,

Abhimanyu

[JeffHelp]

09/23/14- Jeff reached out to customer