BDurf - issue with hp updates for p6616f computer

[ValerieG]

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/issue-with-hp-updates-for-p6616f-compu...

Hi,

I purchased a refurbished HP Pavilion p6616f computer on 6/8/11.

This note is concerning the automatic updates that HP sends to my computer.

Every time I get an update, I have to reload the software for my HP C5180 Photosmart printer, which I might add operated without flaw for 3 years when coupled to my Gateway computer. What happens is following an update, when I attempt to access my photos from the picture files, I can not view them. When I go to HP Solutions I receive a message that my software is not completely installed and I must install it in order to have the product operate properly.

I have gone to your website and downloaded and installed the latest software for these two pieces of equipment several times and the work correctly until you send another update!

I have been dealing with this for several months now. When I call in, I am told that the warranty is expired and that the only way you will help me is if I pay for the service!! If the issue was arising from my computer, I would accept that, but you are causing this issue and I am becoming very frustrated with your Technical Ability to send proper updates and you must repair your system outage at no cost to me!!

How do I stop further updates from HP? I feel that if and when I have an issue I will look for updates!! You make my computer un-usable every time you send anything to it!!

I did purchase an extended warranty plan from the retailer when I purchased the computer, but this issue squarely sets on HP's list of problems with your customer support!

If this continues to happen, I will go back to Gateway for further computer needs or to another computer manufacturer.

Attempting to call your customer service is next to impossible, one more strike against HP and its staying in my home in the future!!!

If I do not receive a positive response from HP, I will go to another manufacturer when I am ready to replace the printer.

After contacting HP by Phone, HP will not be on top of my list when making future purchases.

Their suggestion was for me to turn off updates! If HP believes it's customers need updates, why would I want to turn that feature off? I expected a response as follows: Thanks for bringing this to our attention and we will contact the proper department to see that the issue is properly adddressed. Any other response is just plain not in HP's Corporate best interest.

When I requested a complaint line, I was given a bogus number that does not exist. I read beck the number to the person I contacted at HP, so I had exactly what I was given to make contact.

Customer Service, What customer service? You would not know that term if it hit you in the face!!!!!!!!!!!!!!

[SilviaHelp]

03/08/12 - Silvia reached out to customer.