• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-20-2013 09:02 AM - edited ‎04-20-2013 09:02 AM

HP Recommended

http://h30434.www3.hp.com/t5/Notebook-Display-and-Video-e-g-Windows-8/Black-screen-on-startup/m-p/25...

 

Hi everyone,

I am having HP Pavilion g6 1200tx

Specifications :

OS: Win7 Home Basic 64-bit

Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz

System memory: 4GB SODIMM A-DATA Technology 1333MHz

Graphic Devices : Radeon (TM) HD 6470M , Intel(R) HD Graphics Family

I am now encountering problems with my pc. Its screen remains black when I switch it on.

I have observed following three cases related to the problem:

  1. When I press power button screen is black but system is booted. This can be justified by the  startup music which is played and can be heard. At this point too nothing can be seen on the screen and I have to shut it down by pressing Alt+F4.
  2. When I press power button screen is black and system is booted. No output is there on the screen until the windows login screen appears. i.e. directly windows login screen appears after some time. After that my pc works fine, with no problem until I shut it down or restart.
  3. When I press power button screen is black and nothing happens. I wait for few minutes, nothing happens, then I have to forcefully switch it off by holding the power button. Next time when I start a prompt occurs (if system is started properly)  saying windows was not shut down properly and I start windows normally. If system is not started properly then this problem occurs again.

*This I have tried:-

1. I open the lid a little bit, about an angle of 30® and press power button , my pc starts normally most of the time.

2. If nothing is on the screen and I hear startup music then I close the lid so that my pc goes into sleep mode and then open it again. This worked fewer times only.

The problem first occurred 9 months ago. I reported to HP customer care and they replaced my display considering it as a fault of my display. After that my pc was working fine, now from last 1 month or so I am facing this problem again.

Plz help !!!!!

Thank you for your time.. !!

1 REPLY 1

‎04-22-2013 11:22 AM

HP Recommended

04/22/13 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.