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Okay, so we are now on our THIRD 
HP Photosmart Premium C309g. I say we because there are three of us using this printer through a wireless connection. We have two laptops that run on Windows Vista and one that runs on Windows XP. The original printer was bought in January of this year, and to my knowledge didn't have an error up until the Ink System Failure 0xc19a003e hit us a few weeks ago. All of the errors are showing up both on the actual printer and on whichever computer is being used at the time.
It went back and forth between the Ink System Failure to a Carriage Jam error several times. I believe there was a General Printer error in there somewhere as well. I went through all of the troubleshooting within the HP Solution Center, and then searched online for solutions and ended up not being able to fix the problem myself. We called HP Customer Support and after almost an hour on the phone -because we HAD to go through and do everything that I had done over again (i.e.. checking the cartridges; removing, cleaning and reinstalling the printhead; and resetting the printer). We could barely understand a word that the gentleman at Customer Support was saying, and he didn't seem to know what he was doing. We (finally) were told that we would need to get a refurbished replacement.
So while we waited for the 1st replacement printer to arrive, we received a replacement printhead. I followed all of the instructions that came with it and still the same Ink System Failure 0xc19a003e error! Not to worry though, because we had a replacement printer on the way; and surely that one would work!
The 1st replacement printer arrived! With bated breath I took it out of the box, and began the process of setting it up; which indeed went perfectly well. Until I tried to print something with the damned thing! Again it went back and forth between the Ink System Failure to a Carriage Jam errorseveral times. I believe there was a General Printer error in there somewhere as well. AGAIN, and to no avail, I went through all of the troubleshooting. Bracing ourselves for another hour on the phone we called HP Customer Support and after almost an hour on the phone -because (AGAIN) we HAD to go through and do everything that I had done over again (i.e.. checking the cartridges; removing, cleaning and reinstalling the printhead; and resetting the printer) and AGAIN we got someone who didn't seem to know what he was doing. We (finally) were told that we would need to get a refurbished replacement.
Today, the 2nd replacement printer arrived, imagine our dismay when the dreaded Ink System Failure 0xc19a003e hit us. And again it keeps going back and forth between the Ink System Failure to a Carriage Jam error! I have once again followed all of the troubleshooting options to no avail; although, this time I was at least able to print two documents and two photos! We are BEYOND upset, and if the damned things wouldn't cost so much I'd take a sledge hammer to both the 1st and the 2nd replacement!
Is there anyone out there who can actually help us?
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