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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-15-2015 08:26 AM

HP Recommended

http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Printer-stopped-printing-in-black-ink-a...

 

Purchased printer in Feb. 2011. Ran fine until it stopped printing in black ink in April 2015. Researched solutions on Internet. Tried home solutions with no success. Purchased new "Genuine HP" printhead on Amazon in April for $80. Problem solved. Printhead failed again yesterday after 4 months of light use. Ordered another printhead yesterday from Amazon for another $80 overnight. (Didn't want to shop for a new printer.)  Just installed new printhead. It doesn't work. Ink cartridges are full and fine.

 

HP site says printer is no longer supported.  (I paid $120 for it at Staples.)  Is there a fix or is it time to cut my losses and buy a new printer?  (Just not HP.)

 

Thank you in advance for any help.

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Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.
1 REPLY 1

‎09-15-2015 10:24 AM

HP Recommended

09/15/15- Jeff reached out to customer

I work for HP
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