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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-21-2013 08:53 PM

HP Recommended

http://h30434.www3.hp.com/t5/Desktop-Audio-Video-Monitors/ENVY-Desktop-H8-1534-Video-MST-Support-cor...

 

I forgot to mention I put 6 to 8 hours (over multiple days) into speaking with front-line support and HP SmartFriends personnel.  SmartFriends gently allowed as how there might be a problem (and didn't take my money) but insisted that front-line support was the only group that could escalate it.  With a SF "escalate" annotation on the ticket, I managed to get a front-line person to agree to escalate it, promising a callback in 48 hours.  There was no call back, and I believe the ticket #8069000223 was closed (because I got the automatic Support Survey email solicitation) and PRESTO...they ran the clock out on my warranty as of 10/6/2013 !!  I started w/HP on this problem on 9/19/2013, but they managed to fall over the warranty finish-line without fixing it.

 

Here are a few precious quotes (from my memory) of front-line phone interactions:

 

Me: I want to configure three monitors on the system by daisy-chaining two off the video card DisplayPort.

He: Oh, sir, three monitors is not a supported configuration.

Me: How come the video card has three ports on it?

He: You must plug the three monitors directly into the ports.

 

Fake it til you make it?

 

Me:  (I can't remember what observation I offered..)

She: Sir!  This is a refurbished computer!

 

By this she meant to convey what?  My warranty is.....fake?

 

I hope for a coda that makes a happy ending, but I'm not sanguine.

1 REPLY 1

‎10-22-2013 10:18 AM

HP Recommended

10/22/13 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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