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01-25-2016 07:12 AM
This is the same problem I have and it occurred about 11 months after I bought my HP ENVY TouchSmart m7-j120dx Notebook PC. I entered the issue on this blog a week ago and I received the same (verbatum) reply from "an HP suppot person" with a different name. No other conact, yet.
Sparkles1
1 REPLY 1

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