QuidcoSingh Re: Calibrate the Printer - Deskjet 930c

[Gemini02]

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Calibrate-the-Printer-Deskjet-930c...

Dear Gemini,

Thank you for your reply.

I need to report a bug with both the official solution Built-In Driver, and with HP Scan and Print Doctor.

I followed this: 

HP Deskjet 900C Series Printers - How to Align the Print Cartridges

NOTE: A manual/software calibration option accompanied each driver variant thus far, as the auto calibration was not deemed sufficient in-of-itself.

I followed your instructions and ran the program - HP Print and Scan Doctor. Here are the results without any modifications:

HP P&S doctor - Evaluation Test Print - Black and White Only - Alignment is better:

HP P&S doctor - Evaluation Test Page - Full colour - Very different outcome when colour is involved:

It is very clear - alignment is necessary.

So - Hp Print & Scan Doctor menu > Printer > - Services:

Although listed - it CANNOT be selected. Neither can any of the other options.

This is the bug.

Just to be clear - As mentioned previously - Alignment/Calibration is a base/core necessary function for this printer - not an extra add on. It is a vital base function, for this printer to function.

As you can see below, the other base functions are indeed included in the windows Built-In Driver:

&

Gemini, it seems that the alignment base function has simply been missed in the officially supported built-in driver solution purely by accident.

Who do we get in touch with, to report this bug and get it rectified please. We are talking about the officially supplied/supported solution having a hole in it.

Many thanks,

QuidcoSingh 

[Gemini02]

Dear Gemini,

Thank you for your reply.

I need to report a bug with both the official solution Built-In Driver, and with HP Scan and Print Doctor.

I followed this: 

HP Deskjet 900C Series Printers - How to Align the Print Cartridges

NOTE: A manual/software calibration option accompanied each driver variant thus far, as the auto calibration was not deemed sufficient in-of-itself.

I followed your instructions and ran the program - HP Print and Scan Doctor. Here are the results without any modifications:

HP P&S doctor - Evaluation Test Print - Black and White Only - Alignment is better:

HP P&S doctor - Evaluation Test Page - Full colour - Very different outcome when colour is involved:

It is very clear - alignment is necessary.

So - Hp Print & Scan Doctor menu > Printer > - Services:

Although listed - it CANNOT be selected. Neither can any of the other options.

This is the bug.

Just to be clear - As mentioned previously - Alignment/Calibration is a base/core necessary function for this printer - not an extra add on. It is a vital base function, for this printer to function.

As you can see below, the other base functions are indeed included in the windows Built-In Driver:

&

Gemini, it seems that the alignment base function has simply been missed in the officially supported built-in driver solution purely by accident.

Who do we get in touch with, to report this bug and get it rectified please. We are talking about the officially supplied/supported solution having a hole in it.

Many thanks,

QuidcoSingh 

[JeffHelp]

10/09/15 - Jeff reached out to customer