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‎02-10-2011 06:29 AM

HP Recommended

Post Link:

http://h30434.www3.hp.com/t5/Lockups-Freezes-Hangs/Re-HP-G62-340US-Notebook-BLUE-SCREEN/m-p/518685

 

Post Body:

I purchased this computer in October 2010.  The first day I installed Firefox, avg, ccleaner, zonelab, google crome and the blue screen came up the first day.  I called tech support and they had me to do a complete reinstall of windows 7.   A day or 2 later I made a back up image of the computer so I wouldn't have to do a complete reinstall.  After about 4 weeks, the blue screen came back.  I went reverted back to the back up image to finally it was to the point of having to reinstall windows.

 

January 10, 2011 I contacted HP.  I ran all the bios tests possible. Nothing wrong. The computer will run 5 to 30 minutes then crash. I sent the computer in to HP tech center.  They just reinstall windows.  I receive the computer back and after having it 2 days, the blue screen comes back. I contact HP support again and ship the computer off. I get it back 2 days ago and it is on 5 minutes and the blue screen comes back.  I contact support and I am shipping the computer off again.

 

How many times must I ship this computer that to the  technicians can't seem to fix it?  What part of run a diagnostics testing is so difficult?  They can't tell me what is wrong, they just do what I did and what happens, nothing is fixed.  AT this rate, HP will be out hundreds if not thousands on me shipping it to them FED EX 2nd day air   each time it is sent to  be repaired.  They ship me a box, I return the computer to them, they return it to me.  2nd day air paid by HP 3 times for each time it is sent to Tennessee. 

 

I have begun to wonder if I will be stuck in this revolving door of HP while I have lost a month without being able to use this computer and HP spends hundreds of dollars.  I am wondering if this will go on til they spend in the thousands having me to ship the computer out to not be repaired and repeat the cycle. 

 

HP it is your money you are wasting.  SInce you are wasting my time, it seems fair that you spend hundreds of dollars to have people either that can't fix anything or else they are instructed to just reinstall windows and just ship the computer back without ever fixing anything.  

1 REPLY 1

‎02-10-2011 09:12 AM

HP Recommended

ECR will not reach out as cutsomer is already being assisted by HP Caxse Management and HP Tech Support.

 

Regards,

 

Jeff

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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