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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2015 07:08 AM

HP Recommended

http://h30434.www3.hp.com/t5/HP-Cafe-and-Lounge/Yet-another-epic-fail-by-HP-customer-support/m-p/494...

 

 have sent my laptop twice to the repair facility in LaVergne, TN and they have not been able to effect saisfactory repairs. Therefore I called HP Customer Support once again. The representative I spoke to thought it would be a grand idea to send me recovery media for this unit. I was sure to inform him this unit is not equipped with a CD/DVD drive and he assured me that the media would be sent on a USB device.  He also assured me that someone would make a followup call to me. The package arrived on Friday March 13,2015.  When I opened the package, everything was on CDs, not even a hint of a USB device. You people can't do anything right can you? Now here it is Saturday March 22, 2015 and nobody at HP has given me the courtesy of a followup call. And to the forum moderators, don't bother sending me an email chastizing me for my attitude, it was the company you elected to represent that gave me this attitude. Do you treat all of your customers the way you treat me, after reading many of the posts in this forum I would say the answer to that rhetorical question is a resounding yes. You people have no idea just how much you have pissed me off with your lame attempts at customer service.

I work for HP
1 REPLY 1

‎03-23-2015 10:55 AM

HP Recommended

03/23/15 - Jeff reached out to customer

I work for HP
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