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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-09-2011 08:23 PM

HP Recommended

http://h30434.www3.hp.com/t5/Notebook-Hardware/HP-customer-service-is-a-JOKE/td-p/561871

 

I bought a G series laptop FIVE MONTHS ago and the motherboard is bad. After THREE WEEKS and COUNTLESS phone calls, I have YET TO BE SERVICED. I cannot get a return phone call from my CASE MANAGER, MATT. I have spent over SEVEN collective HOURS on hold waiting for someone to answer my call. Every time I call, I get the typical scripted answer "Matt is not available right now, but what I can do for you ma'am is leave him a message and have him call you back." I HAVE YET TO HEAR FROM MATT. Within the last week alone, I have called 4 times and have yet to hear from him or anyone at HP.

 

IS ANYONE LISTENING TO ME?????? I need HELP!!! PS - because I run my business from home and have no computer, I was forced to buy another one, just to run my business. I bought a Dell. I will NEVER BUY AN HP COMPUTER AGAIN and  I will tell every person I know not to. Going on to Facebook as we speak....

1 REPLY 1

‎03-14-2011 03:44 PM

HP Recommended

03/14/11 - Jeff reached out to customer

Although I am an HP employee, I am speaking for myself and not for Hewlett-Packard.
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