• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-25-2010 11:19 AM

HP Recommended

How to deal with HP Customer Service

 

12-25-2010 08:34 AM

I have been having a horrible time with HP service.  I think it's the worst I have ever dealt with.  I have a notebook pc that had to be sent back two times and they failed to fix both times (the first time was within warranty and the issue is the same).  There was a bit of confusion after the second time it didn't work and it took me over 60 days to get back with them.  They refused to let me send back because it took me more than 60 days to let them know the issue still wasn't fixed.  I asked for it to be escalated to a case manager and I have been told on 3 occasions that I will receive a call back and never have.  Since the computer broke within the warranty period and they have failed to fix twice...I have asked them for a letter refusing to fix and they don't respond.

 

Anyone have any suggestions on how to get through 

 

Thanks

 

http://h30434.www3.hp.com/t5/Forum-Feedback-and-Suggestions/How-to-deal-with-HP-Customer-Service/m-p...

Wendy M - HP Support Forums Moderator

Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.
Rules of Participation

1 REPLY 1

‎12-28-2010 11:04 AM

HP Recommended

12/28/10 - Will not reach out to customer. sv 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.