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‎01-02-2012 08:10 PM

HP Recommended

http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/regsiter-for-eprint/m-p/1152351#M13204

 

I did an onine chat with technical support that night. After 30 minutes with one technician, he transferred me to someone that deals with eprint issues. I sat in that queue for over ONE HOUR with NO ONE responding :smileysad: This is TERRIBLE service!!!

The next day my "chat" was still active and still no response. I had to cancel that chat and start a new one. I FINALLY got help from someone else and I finally had to reset a snapfish password that I was not aware that I ever had created.

I have air print and eprint working (as far aas I know, eprint is working, I have not had to use it yet). But all of the time spent was extremely frustrating!! I have never had such bad service from HP as I did that first night.

1 REPLY 1

‎01-04-2012 05:18 PM

HP Recommended

01/04/12- Silvia reached out to customer.

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