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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-21-2015 08:27 AM

HP Recommended

http://h30434.www3.hp.com/t5/Notebook-Hardware/The-Same-Problem-Overheating-Problem/m-p/5261733#M196...

 

Product Name: Spectre 360
Operating System: Microsoft Windows 10 (64-bit)

I had the same problem. I was in NY in August and I bought it in Amazon.com on August 13th a HP SPECTRE 360 (i7) Refurbished! The system shuts down because the temperature. I can't beleive!

 

It's SO HOT that I can FRY an egg in this laptop. Also in the screen has a "dead pixel".

 

I'm from Brazil and I tryed to verify my warranty to return it. Brazilian HP RAN AWAY and said it's my problem and they will not honor the warranty. They said it's not a international warranty (as ACER, GATEWAY and other brands), and I should contact HP from USA. Shame on you HP! (a reagional brand, lol).

 

I was on HP website and they said my warranty is expired (30 days), but in AMAZON WEBSITE SAYS that a Refurbished laptop from HP has 90 DAYS WARRANTY! 

 

 

An ADVICE: Next time buy an ACER. I have 3 ACER ULTRABOOKS! They have INTERNATIONAL WARRANTY and I never had Overheating problems with them!

 

Wainting for a solution...

I work on behalf of HP
1 REPLY 1

‎09-21-2015 11:29 AM

HP Recommended

09/21/15 - Jeff reached out to customer

I work for HP
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