Excessive noise when using Savi 8200 Office headset with Zoom

[sdredfern]

I have a Savi 8200 Office headset that has worked fine for years (product # W8200B) and is attached a Dell laptop running Windows 11 Pro v23H2 Build 22631.4391. It works fine with Microsoft Teams meetings, but it does not work for Zoom meetings. When I connect to a Zoom meeting, I get a loud buzzing in the earpiece. I have tried updating windows, deinstalling the base station and reinstalling, adjusting the mic and speaker volume. None of those adjustments seem to work. According to the Poly Lens app my device has software version 3888 installed and though v3897 is available, the Poly Lens app fails when it tries to update the headset. I don't have a desk phone so I can't say if it works in that mode. 

This doesn't seem to make sense. Any ideas on what is wrong with the headset?

[M_Salman]

Hi @sdredfern Welcome to Poly HP Support Community.  
 

I'm sorry to hear about the challenges you're encountering with your headset. I understand how important it is for everything to work smoothly, and I appreciate your patience as we work through this. To help resolve the issue, I recommend following these troubleshooting steps:

1. Verify and update the headset firmware: Please use the Poly Lens application on your PC to check and update the headset firmware to the latest version.
2. Select the default softphone application: Within the Poly Lens application, ensure that the correct softphone application is selected as the default under the headset settings.

3. Update the Zoom application: Make sure that your Zoom application is up to date by verifying and installing the latest version.

4. Set the headset as default in Zoom: In the Zoom application settings, set the headset as your default audio device.

5. Reinstall the Zoom application: If the issue persists, try uninstalling Zoom and reinstalling it using the latest installer file available.

6. Reset the headset: As a final step, please reset the headset using the Poly Lens application on your PC to restore it to its default settings.

If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman