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‎09-11-2023 12:45 PM

HP Recommended
Operating System: Microsoft Windows 11

Hello, I have a headset C054. After 20 minutes of use, the volume starts to decrease, and I have to press the speaker button on my Cisco phone and then switch back to the headset to make it work again. However, this issue keeps happening repeatedly. I have already replaced the battery, but it did not resolve the issue. Any idea?

3 REPLIES 3

‎09-13-2023 02:36 PM

HP Recommended

Welcome to HP Poly community!

Could you please tell me know which desk phone and EHS cable are you using with the headset?

Regards,
Prajwal

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‎09-13-2023 03:21 PM

HP Recommended

I use 457A-EHS and Cisco Phone 8811. Thanks

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‎09-19-2023 01:36 PM

HP Recommended

Hi! 
Please try using the APC-43 EHS cable and set the dials as mentioned below.
 Configuration switch: A

  • Speaking Volume: 2
  • Listening Volume: 2

Regards,
Prajwal

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