• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your Poly Savi 8400 Series draining battery when docked?If yes Click here to check the solution!
Locked

‎09-11-2023 12:45 PM

HP Recommended
Operating System: Microsoft Windows 11

Hello, I have a headset C054. After 20 minutes of use, the volume starts to decrease, and I have to press the speaker button on my Cisco phone and then switch back to the headset to make it work again. However, this issue keeps happening repeatedly. I have already replaced the battery, but it did not resolve the issue. Any idea?

3 REPLIES 3

‎09-13-2023 02:36 PM

HP Recommended

Welcome to HP Poly community!

Could you please tell me know which desk phone and EHS cable are you using with the headset?

Regards,
Prajwal

Was this reply helpful? Yes No

‎09-13-2023 03:21 PM

HP Recommended

I use 457A-EHS and Cisco Phone 8811. Thanks

Was this reply helpful? Yes No

‎09-19-2023 01:36 PM

HP Recommended

Hi! 
Please try using the APC-43 EHS cable and set the dials as mentioned below.
 Configuration switch: A

  • Speaking Volume: 2
  • Listening Volume: 2

Regards,
Prajwal

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.