Iphone couldn't detect Savi 8220 UC headset

[AA28001]

I switched the bluetooth and it is blinking on the headset but when I search through my iphone, it doesn't show up. 

[M_Salman]

Hi @AA28001 Welcome to Poly HP Support Community.  
 
I'm sorry to hear about the difficulties you're experiencing with your Savi 8220 headset. I understand how important it is to have the headset functioning properly, and I truly appreciate your patience. Let me guide you through a few troubleshooting steps that may help resolve the issue.
 

1. Update the headset firmware: Please verify if the headset firmware is up to date. You can update the firmware using the Poly Lens application on your PC to ensure that the headset is running the latest version.
2. Ensure No Other Device Is Connected: Please ensure that the headset is not connected to any other device via Bluetooth. After that, try restarting both your phone and the headset, then attempt to reconnect.
3. Test on Another Device: If possible, test the headset with another mobile phone or an Android device to see if the issue is specific to your iPhone.
4. Verify Bluetooth Settings on Your Phone: Ensure that Bluetooth is enabled on your phone and that it is visible to all nearby devices. This will help ensure that the headset can be discovered.
   
   If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

             https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman