MY Poly Savi 8220 does not charge using the USB cable

[Bayowa]

My Poly Savi 8220 cannot be charged with USB while being used. When the battery is low, i have to end the meeting and recharge with the dock before continuing to use again. It has a type-C port, but it seems not to be useful for charging. My expectation is that it should be possible to charge with the type- C port while being used. Is it designed to be charged with the dock only or is there anything that can be done to get it charged while in use?

[M_Salman]

Hello @Bayowa, Welcome to the HP Poly Support Community.

Thank you for contacting us regarding your Poly device.
 

I’m sorry to hear about the difficulty you're experiencing with your Savi 8220 headset. I completely understand how important it is for your headset to charge conveniently, and I appreciate you bringing this to our attention.
 

The Savi 8220 is designed to charge exclusively through its dedicated charging stand, and it does not support charging directly via USB cable. I understand this may not be ideal for your workflow, and your feedback is truly valuable. I will make sure it is shared with the relevant team for consideration.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @Bayowa,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards
Salman

[M_Salman]

Hi @Bayowa, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 
 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

Hi @Bayowa,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman