Poly Savi 8210 Headset

[Helina7]

Hi can someone help me please? I purchased a poly savi headset 8210 expensive, and have only been using it for a few weeks. When on calls , I am on a call center, the caller hears blank silence when I am quiet and looking something up for them and think i am NOT there !! they say hello hello i say hello hello can you hear me and for a second, they can't hear me at all!!  I don't know why this is happening, as its very frustrating, and the line also breaks up when they do end up hearing me and I have to repeat myself a few times before they can actually hear me.  I am not sure what is happening, but it is extremely frustrating.  Also, teams has a problem has different tones on different chat messages rather than the same tone and it changes constantly 

[Meghana_10]

Hello, @Helina7, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Savi 8210.

Could you please confirm if the Savi unit is an office or a UC version so that I could assist you better?

Regards,
Meghana

[eleni7]

Hellooo thank you so much for the reply its a Plantronics/Poly Savi 8210 UC Teams USB-A Mono DECT Wireless Headset