SAVI8220

[MP08220922]

I just got the SAVI 8220 headset and am having issues getting Poly Lens to download to my Windows 10 computer as well as to my android phone.  I'm new to this technology and am trying to learn as quickly as I can.  Right now, whenever my phone rings, it goes straight to the headset.  I need to have the option to use/not use the headset and Lens was the only way to fix that, as I've read.  I get only so far downloading Lens then it just stops.  What am I doing wrong?

[M_Salman · Accepted solution]

Hi @MP08220922, Welcome to Poly HP Support Community.  
 

Sorry to hear you're experiencing issues with your Savi 8220 headset — I completely understand how important it is to have a reliable headset, especially during your workday. Let's try a few quick troubleshooting steps to help resolve the issue:
 

1. Please uninstall the current version of the Poly Lens application from your system.
2. Download the latest version from the link below.
3. Run the installer in administrator mode to avoid any installation errors.
   Poly Lens Device Management App | HP® Official Site

If the issue still occurs, and if you have access to another system, please try installing the Poly Lens application on a different PC. This can help rule out any system-specific issues.

If the problem persists after these steps, I recommend reaching out to HP Support. Our support engineers will be glad to investigate further and provide a resolution.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[MP08220922]

This worked!  Thank you so much!  My next issue was that the headset automatically hooked up to my mobile phone, which I didn't want it to do and didn't know how to fix that.  Once I downloaded lens, I went into settings and changed it.  I hope that works.

Thank you so much!!!

[M_Salman]

Thank you for the confirmation @MP08220922 

I'm glad to hear that the issue has been resolved! To help you get the most out of your device, you can refer to the user guide linked below. It provides detailed information on the features and settings available, which may further enhance your experience.

pdf_9510524_en-US-1.pdf

Regards,

Salman

[MP08220922]

Thank you again so much for your help!  I appreciate it!

Michelle