Savi 8245 OFFICE - Firmware Update Failure

[DZoolander1992]

I attempted to update the firmware on my Savi 8245. The process started off okay, but after almost an hour I didn't see any indication the Poly Lens app was doing anything. I notices the headset was no longer showing up in my list of available sound devices, AND all the buttons on the base and headset were non-responsive. Of course, I power cycled the device, but as I suspected, the base is not working correctly. After unplugging the base from the power supply, removing the battery from the headset, letting everything sit powerless for extended periods of time (multiple times), the base still is not showing connected to my MacBook. 

Bluetooth will pair with my iPhone, but the no sound will come out of the headset. When I press the mobile phone button on the base, the LED that's normally green, lights up yellow and the device will not respond to any more button presses until power cycled. 

This headset had been working flawlessly with this same laptop for months. Everything was totally fine until, like an idiot, I thought fixing something that wasn't broken would be a good idea. Now I have corrupted firmware, and a non-functional headset. Please tell me how I can perform a reset or firmware recovery. 

[M_Salman]

Hi @DZoolander1992, Welcome to Poly HP Support Community.  
 

I'm sorry to hear about the issue you're experiencing with your Savi 8245 headset. I understand how important it is to have your headset functioning reliably.

To help resolve the issue, please try connecting the headset base to a Windows PC if possible and check if it is recognized in the Poly Lens application. If it appears, attempt to update the firmware from there

If the issue persists even after this step, I recommend reaching out to HP Support to explore warranty replacement options. Our support team will be happy to assist you further and work toward a resolution.

You can contact HP Support by clicking the following link: https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman