Savi W740 no longer working USB or Bluetooth

[KoryJ]

Starting last night, both SAVI 740's no longer working for USB or Bluetooth audio.  And the Plantronics Hub software update will not install. Any others out there having the same issue?

[M_Salman]

Hi @KoryJ, Welcome to Poly HP Support Community.  

Kindly disconnect all the connections on the Savi 740, restart the headset, and reconnect using the Bluetooth option. Make sure the connection is as per the user guide below the link.

pdf_9651219_en-US-1.pdf (hp.com) 

Also, for USB connection, kindly try with a different port and remove the dock station if you have connected.

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs or thumbs up and marking my post as an Accepted Solution.

Regards,

Salman