Savi w710 headsets

[MitelCortelco]

Greetings, I have 3 Savi w710 headsets working with mitel's MiVBConsole, but when upgrading the mitel system, the headsets are giving problems, is there a driver to update these headsets?

[M_Salman]

Hi @MitelCortelco, Welcome to Poly HP Support Community.  
 

I’m really sorry to hear about the trouble you're experiencing with your Savi W710 headset. I completely understand how important it is to have your headset functioning properly, especially when it’s essential to your work.
 

To help resolve this, I recommend checking for any available firmware updates. You can do this by downloading the Plantronics Hub application. Once installed, connect your headset to your PC, and the app will let you know if a firmware update is available, allowing you to update your headset with ease.

You can download the Plantronics Hub here: PLANTRONICS HUB FOR WINDOWS/MAC
 

Additionally, I’ve provided a link to the user guide below, which offers clear instructions on how to manage your headset through the Plantronics Hub application:

pdf_9651227_en-US-1.pdf

If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman