Software Update Issue

[Nathanwood2013]

I am attempting to update my software, but the update button will not let me click on it:

[M_Salman]

Hello @Nathanwood2013, Welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding your Poly device.
 

I'm sorry to hear that you're experiencing difficulties updating the firmware on your Savi 8200 Series headset. I understand how important it is to keep your device performing at its best, and I truly appreciate your patience.
 

To help resolve this issue, please follow the troubleshooting steps below:
 

1. Completely uninstall the Poly Lens application from your system.
2. Reinstall the latest version of Poly Lens by downloading a fresh installer from the link below:
   HP Poly Lens App – Manage Your Devices and Improve Communication with Ease | HP® Official Site
3. If the issue still persists, try updating the firmware on a different PC that has the Poly Lens application installed.
    

These steps can often resolve update-related issues by clearing out any underlying software conflicts. If you continue to face difficulties, feel free to let me know—I’m here to assist you further.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

@Nathanwood2013, I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 
 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

@Nathanwood2013,

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

@Nathanwood2013,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman