Stand for SAVI 8400

[Cmcdona]

Hi, could anyone help me locate the part number to order a replacement baseplate for my Savi 8400 base unit. The plate that just clips into the bottom of the unit has been "lost" and without the plate to counterbalance it the unit topples over when you plug in the headset. I have a workaround but its just annoying to have to prop the unit up for the want of the countbalance plate!

Many thanks!

[Meghana_10]

Hello @Cmcdona Welcome to the Poly HP Support Community. 

Thank you for posting your query.

Could you please let me know if the Savi unit that you have is Poly Savi 8410 or Savi 8440 so that I can assist you further?

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana

[Cmcdona]

Hi Meghana,

The POLY Lens software says it's a Savi 8410/8445, it works just fine.Stand The part I am trying to locate is in the attached picture (I have two 8400 devices this is from the other one) 

[Meghana_10]

Thank you so much for the information, @Cmcdona.

Below is the part number of the cradle on the top mentioned. Please search for the part numbers and purchase the required base unit.

8L573AA, 8-222019-201, Audio - Poly Savi 8410/8420 Office CHCradle

8L577AA, 8-222020-201, Audio - Poly Savi 8440/8445 Office CHCradle

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana

[Cmcdona]

Hi Meghana,

Thank you for the response, but unfortunately, it does not resolve my issue.

The part numbers you've provided are for the cradles that are not what is shown in the photo.

I have uploaded a new photo showing the correct part (red arrow)

Thanks

Chris

arrow 

[Meghana_10]

Thank you for your patience, @Cmcdona 

This is to inform you that the base plate that you are looking for is not sold separately; only the cradle is sold separately. However, if you want to purchase a new one, you should be purchasing the entire charging cradle. 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana