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‎05-26-2024 01:42 AM

HP Recommended
Product: HP DesignJet T630 24-in Printer
Operating System: Microsoft Windows 11

Hello everyone, yesterday I bought a used plotter that is less than a year old, but for some reason, the warranty from HP has expired. (Maybe it was bought refurbished - I have the receipt)

Unfortunately, the plotter is not working...

 

I get an error message on the plotter when I start it. It tries to spin the service box motor, and after a few seconds, it stops everything it is doing and displays the following error code: 0047-0017.

 

I have opened up the plotter and checked all the cables, and everything looks fine. It is also very clean, with no ink spills. I can see on the internet that this error code means "Unable to move Pick Servo or no feedback received" and I need to do the following: "Remove covers and check that cables to Printer Bundle Board, pick motor. Replace Cable, Replace pick motor."

 

I just want to be completely sure that I am looking in the right place. Is the pick motor the one that opens and closes the service box? I assume I need to replace my pick motor and cable. Where can I get this spare part? Is it something HP can help with? I want to make sure I buy the one that fits my model. I hope someone can help.

 

Thanks!

Category:
5 REPLIES 5

‎05-26-2024 12:42 PM

HP Recommended

If the product was never registered, then the warranty would show from date of manufacture, not date of sale. That information is updated once a product is registered by the end user after purchase. If you have a bill of sale that shows less than one year from date of purchase you should be able to register the product here https://www.register.hp.com/?jumpid=ps_ca_go_mk_se_cm017092_pu_na&gad_source=1&gclid=EAIaIQobChMIpa-...

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-26-2024 12:43 PM

HP Recommended

Further, no the motor on the service station is not the pick motor. The pick motor would be related to the paper feed.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-26-2024 12:47 PM

HP Recommended

Thanks! I do have an invoice showing it was bought 21.09.2023.

When I am using your link, I am not able to select Denmark.

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‎05-27-2024 10:08 AM

HP Recommended

I have escalated your post, hopefully a moderator can provide a valid link.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎05-27-2024 11:58 AM - edited ‎05-27-2024 11:59 AM

HP Recommended

Hello 🙂

I called HP support today and they will help changing my warranty. But thanks for the help!

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